Frequently Asked Questions

Anderson Chevrolet Kingman is a premier Chevrolet dealership located in Kingman, Arizona, and is part of the prestigious Anderson Auto Group. We specialize in providing a comprehensive automotive experience, offering new and pre-owned Chevrolet vehicles, competitive financing options, expert service, and genuine parts. Our dealership proudly serves customers throughout the Kingman area, including Golden Valley, Parker, Bullhead City, and all of Mohave County. With a commitment to excellence and customer satisfaction, Anderson Chevrolet Kingman has established itself as a trusted automotive partner in the region.

Anderson Chevrolet Kingman is conveniently located at 3730 N Stockton Hill Road, Kingman, AZ 86409. Our location provides easy access from Highway 93 and Interstate 40, making us easily accessible for customers throughout Northwestern Arizona. We're strategically positioned to serve the entire region, including surrounding communities like Golden Valley, Parker, Bullhead City, and Lake Havasu City. Our modern facility features a spacious showroom, state-of-the-art service center, and comprehensive parts department all in one convenient location.

Our departments have different operating hours to serve you better:

Department	Monday - Friday	Saturday	Sunday
Sales	8:00 AM - 7:00 PM	8:00 AM - 7:00 PM	Closed
Service	7:30 AM - 6:30 PM	7:30 AM - 4:00 PM	Closed
Parts	7:30 AM - 6:30 PM	7:30 AM - 4:00 PM	Closed

We offer multiple ways to contact us based on your needs:

• Main Phone: (928) 757-4041
• Sales Department: (928) 263-8637 or (888) 715-3129
• Service Department: (928) 757-4041 or (888) 715-3368
• Parts Department: (928) 757-4041
• Visit Us: 3730 N Stockton Hill Road, Kingman, AZ 86409
• Online: Visit our website or connect with us on Facebook and social media

Anderson Chevrolet Kingman proudly serves customers throughout Northwestern Arizona, including:

• Kingman, AZ
• Golden Valley, AZ
• Parker, AZ
• Bullhead City, AZ
• Lake Havasu City, AZ
• Mohave County and surrounding areas

We welcome customers from throughout the region and are committed to providing exceptional service regardless of where you call home.

Yes! Anderson Chevrolet Kingman is part of the Anderson Auto Group, a respected multi-brand automotive dealership organization in Arizona. Being part of this larger group provides several benefits to our customers:

• Access to extensive resources and inventory across multiple locations
• Established relationships with financial institutions for competitive financing
• Decades of automotive experience and expertise
• Strong commitment to customer service and community involvement
• Comprehensive support throughout your ownership experience

Anderson Chevrolet Kingman offers a comprehensive selection of vehicles to meet every need and budget:

• New Chevrolet Vehicles: Full lineup including cars, trucks, SUVs, and crossovers
• Electric Vehicles: Chevrolet Silverado EV and other electrified models
• Trucks: Silverado 1500, Silverado 2500HD, Silverado 3500HD, Colorado
• SUVs & Crossovers: Tahoe, Suburban, Traverse, Trax, Equinox, Blazer, Trailblazer
• Performance Vehicles: Corvette, Camaro
• Commercial Vehicles: Work trucks and cargo vans for business needs
• Certified Pre-Owned Chevrolet: Quality used Chevrolets with warranty coverage
• CarBravo Certified Vehicles: Multi-brand certified pre-owned options
• Quality Used Vehicles: Diverse selection from various manufacturers

Chevrolet Certified Pre-Owned (CPO) vehicles are thoroughly inspected used Chevrolets that meet strict certification standards. Benefits include:

• Comprehensive 172-point vehicle inspection and reconditioning process
• 12-month/12,000-mile Bumper-to-Bumper Limited Warranty
• 6-year/100,000-mile Powertrain Limited Warranty
• 3-month trial of OnStar Guidance Plan and SiriusXM satellite radio
• Vehicle must be less than 6 years old with less than 75,000 miles
• 24/7 Roadside Assistance and Courtesy Transportation
• CARFAX Vehicle History Report included
• 3-day/150-mile Customer Satisfaction Guarantee

Only vehicles that pass our rigorous inspection can be certified, providing peace of mind with your purchase.

You can explore our inventory in several convenient ways:

• Online: Browse our complete inventory on our website 24/7 with detailed photos, specs, and pricing
• In Person: Visit our showroom during sales hours to see vehicles up close and take test drives
• Phone: Call our sales team at (928) 263-8637 for personalized assistance
• Vehicle Locator Service: Can't find what you're looking for? We'll help you locate the perfect vehicle
• Third-Party Sites: View our inventory on Cars.com, CarGurus, Autotrader, and other platforms

Our inventory is updated regularly with new arrivals, so check back often or contact us to be notified when your ideal vehicle arrives.

Yes! We understand that budget is an important consideration for many of our customers. Anderson Chevrolet Kingman maintains a selection of quality used vehicles priced under $15,000. These vehicles undergo thorough inspection and reconditioning to ensure reliability and value. Our finance team can also help you explore financing options to make your purchase even more affordable. Visit our website or contact our sales team to see our current selection of budget-friendly vehicles.

Absolutely! We encourage test drives to help you make an informed decision. You can schedule a test drive:

• Online: Use the schedule test drive feature on our website
• By Phone: Call our sales department at (928) 263-8637
• Walk-In: Visit us during sales hours (subject to vehicle and staff availability)

Our sales team will have the vehicle ready for you at your scheduled time. We recommend calling ahead to ensure the specific vehicle you're interested in is available for a test drive.

Yes! Anderson Chevrolet Kingman regularly offers special pricing, manufacturer incentives, and promotional offers on both new and used vehicles. These specials change frequently based on manufacturer programs, seasonal promotions, and inventory levels. To view our current offers:

• Visit the Specials section on our website
• Call our sales team at (928) 263-8637
• Follow us on Facebook and social media for exclusive deals
• Sign up for our email newsletter to receive special offers directly

Many manufacturer incentives can be combined with our dealership offers for maximum savings!

CarBravo is General Motors' multi-brand certified pre-owned program that offers quality used vehicles from various manufacturers with additional peace of mind:

• Thorough inspection and reconditioning process
• 3-month/3,000-mile bumper-to-bumper limited warranty
• 12-month/12,000-mile powertrain limited warranty
• Available extended warranty options
• Vehicle history report included
• Satellite radio trial included
• Quality assurance on non-GM brands

CarBravo expands your options beyond Chevrolet while maintaining certified quality standards.

Anderson Chevrolet Kingman's Finance Department offers comprehensive financing solutions for every situation:

• Auto Loans: Competitive rates for new and used vehicle purchases
• Leasing Options: Flexible lease terms with various mileage options
• GM Financial: Special financing through General Motors' captive finance company
• Capital One Auto Navigator: Pre-qualification without impacting credit score
• Credit Union Financing: We work with local and national credit unions
• Special Financing Programs: First-time buyer programs, credit rebuilding options
• Military Rebates: Special programs for active duty and veterans
• Refinancing: Lower your current auto loan rate or adjust payment terms

Our finance team works with multiple lenders to find the best financing option for your budget and credit situation.

Yes! You can apply for financing online through our secure credit application. Benefits of applying online include:

• Convenient 24/7 access from home or mobile device
• Quick and easy application process
• Secure and confidential
• Receive credit decision quickly
• No obligation to purchase
• Know your financing options before visiting the dealership
• Streamlines the in-store purchase process

Visit our Finance Center online to get started with your application today!

Capital One Auto Navigator is a unique pre-qualification tool that helps you understand your financing options before you shop:

• Get pre-qualified without impacting your credit score
• See personalized terms and estimated monthly payments
• Browse our inventory with your financing details in hand
• Bring your offer to the dealership for a streamlined purchase process
• No commitment or obligation
• Available 24/7 online
• Works with excellent to challenged credit

This tool helps you shop with confidence, knowing what you can afford before you fall in love with a vehicle.

Yes! Our online payment calculator is free and easy to use. You can:

• Estimate monthly payments based on vehicle price
• Adjust down payment, interest rate, and loan term
• Factor in trade-in value
• See how different terms affect your payment
• Compare lease vs. purchase payments
• Use the calculator without providing personal information

Visit our Finance Center online to access the payment calculator and start planning your budget today.

Yes! Anderson Chevrolet Kingman can help you refinance your existing auto loan, whether it was financed through us or another lender. Refinancing may help you:

• Lower your monthly payment
• Reduce your interest rate
• Adjust your loan term
• Remove or add a co-signer
• Get out of an upside-down loan

Contact our Finance Department at (928) 263-8637 to discuss refinancing options and see if you qualify for better terms.

We work with customers of all credit backgrounds! Anderson Chevrolet Kingman's Finance Department has relationships with multiple lenders who specialize in various credit situations, including:

• First-time buyers with limited credit history
• Credit rebuilding situations
• Previous bankruptcy or repossession
• Low credit scores
• Recent credit challenges

Our finance professionals will work diligently to find financing options that work for your situation. We believe everyone deserves a second chance, and we're committed to helping you get approved. Apply online or call us to discuss your options confidentially.

We offer a variety of protection products to safeguard your investment:

• Extended Warranties: Vehicle service contracts for coverage beyond manufacturer warranty
• GAP Insurance: Covers the difference between your vehicle value and loan balance
• Tire & Wheel Protection: Coverage for road hazard damage
• Paint & Fabric Protection: Keep your vehicle looking new
• Key Replacement Protection: Coverage for lost or damaged keys
• Theft Protection: Additional security and recovery services

Our finance team will explain all available protection options during your purchase process.

Our Service Department operates with convenient hours to accommodate your schedule:

• Monday - Friday: 7:30 AM - 6:30 PM
• Saturday: 7:30 AM - 4:00 PM
• Sunday: Closed

We recommend scheduling your service appointment in advance by calling (928) 757-4041, calling (888) 715-3368, or using our online scheduling tool.

Our state-of-the-art service center offers comprehensive automotive maintenance and repair services:

• Routine Maintenance: Oil changes, tire rotations, multi-point inspections, fluid services
• Brake Services: Brake inspections, pad replacement, rotor resurfacing or replacement
• Tire Services: New tire sales, mounting, balancing, alignment, and repairs
• Battery Services: Testing, replacement, and charging system diagnostics
• Engine Services: Diagnostics, tune-ups, timing belt replacement, and repairs
• Transmission Services: Fluid changes, transmission diagnostics and repairs
• Air Conditioning: A/C inspection, recharge, and repair services
• Electrical Systems: Diagnostics and repairs for all electrical components
• Collision and Body Shop: Accident repair, dent removal, paint services
• Recall Services: All Chevrolet recall repairs performed at no cost

Our Chevrolet-trained technicians can handle any service or repair your vehicle needs.

Yes! All of our technicians are GM-trained and certified. They undergo continuous training to stay current with the latest Chevrolet and GM technologies and repair procedures. Our technicians are experts in:

• Chevrolet and GM vehicle systems
• Advanced diagnostics using factory-level equipment
• Electric vehicle servicing and maintenance
• Engine and transmission repair
• Electronic systems and computer programming

Our team's expertise ensures your vehicle receives expert care using the most advanced diagnostic equipment and repair techniques available.

Absolutely! Anderson Chevrolet Kingman uses only Genuine GM OEM parts for all repairs and maintenance. Genuine GM parts are:

• Specifically designed and engineered for your Chevrolet or GM vehicle
• Manufactured to GM's strict quality standards
• Backed by GM's parts warranty
• Proven to provide optimal performance and longevity
• The same parts used in your vehicle's original manufacture
• Guaranteed to fit properly and function correctly

Using genuine GM parts ensures your vehicle maintains its quality, reliability, and resale value.

Scheduling your service appointment is easy and convenient:

• Online: Use our online scheduling tool available 24/7 on our website
• By Phone: Call our service department at (928) 757-4041 or (888) 715-3368
• In Person: Stop by our service department during business hours

We recommend scheduling in advance to ensure we can accommodate your preferred date and time. When scheduling, please provide your vehicle information and describe the services needed.

We want to make your service visit as comfortable and convenient as possible. Our service center features:

• Comfortable Waiting Area: Spacious, clean waiting area with seating
• Complimentary Wi-Fi: Stay connected with free high-speed internet
• Charging Stations: Keep your devices charged while you wait
• Beverage Station: Complimentary coffee and refreshments
• Courtesy Shuttle: Free shuttle service to nearby locations
• Loaner Vehicles: Available for extended service visits (subject to availability)

Yes! We regularly offer service specials to help you save money on maintenance and repairs. Current specials may include:

• Discounted oil changes
• Tire rotation specials
• Brake service packages
• Multi-point inspection specials
• Seasonal maintenance packages
• Parts and labor discounts

Visit our website's Service Specials page or call our service department to learn about current offers. Specials change regularly, so check back often!

Service Now, Pay-Over-Time is a flexible payment option that allows you to get the service your vehicle needs now and pay for it over time. This program:

• Makes larger repairs more affordable
• Offers convenient monthly payment options
• Quick and easy approval process
• No need to delay necessary maintenance
• Various term lengths available

Ask your service advisor about payment plan options when scheduling your service appointment.

Yes! While we specialize in Chevrolet and GM vehicles with specific training and equipment, our service center can perform many routine maintenance and repair services on most makes and models. Our certified technicians have the skills and knowledge to work on various vehicle brands. Contact our service department at (928) 757-4041 to discuss your specific vehicle and service needs.

Our Parts Department is open:

• Monday - Friday: 7:30 AM - 6:30 PM
• Saturday: 7:30 AM - 4:00 PM
• Sunday: Closed

Call our Parts Department at (928) 757-4041 for parts availability and pricing.

Yes! Anderson Chevrolet Kingman carries a comprehensive inventory of Genuine GM OEM parts for Chevrolet and other GM vehicles. These parts are:

• Designed specifically for your GM vehicle
• Manufactured to GM's exact specifications
• Backed by GM's parts warranty
• Guaranteed to fit and function properly
• Available for all Chevrolet models, current and older
• Competitively priced

Whether you're doing repairs yourself or need parts for a repair shop, we have the genuine GM parts you need.

Yes! You can order parts online through our website. Simply:

• Visit our Parts Department page
• Fill out the parts request form with your vehicle information
• Describe the parts you need or provide part numbers
• Submit your request

Our parts team will contact you with availability, pricing, and estimated delivery or pickup time. We can have your parts ready for pickup or arrange delivery to your location.

Anderson Chevrolet Kingman offers a wide range of accessories to enhance and customize your Chevrolet:

• Genuine Chevrolet Accessories: Floor mats, cargo organizers, tonneau covers, bed liners, running boards
• Performance Parts: Exhaust systems, cold air intakes, suspension upgrades, performance chips
• Truck Accessories: Toolboxes, bed extenders, hitches, towing accessories
• Exterior Accessories: Grille guards, fender flares, spoilers, chrome trim
• Interior Accessories: Seat covers, steering wheel covers, phone mounts, organizers
• Protection Products: Paint protection film, window tinting, fabric protection
• Wheels and Tires: Upgraded wheels, all-season and performance tires
• Electronics: Remote starters, security systems, entertainment upgrades

Contact our Parts Department to learn more about available accessories for your specific Chevrolet model.

Yes! Our tire center offers comprehensive tire services:

• Complete selection of tire brands and sizes
• Expert tire recommendations for your vehicle and driving needs
• Professional tire installation and balancing
• Wheel alignment services
• Tire rotation and flat repair
• TPMS (Tire Pressure Monitoring System) service
• Seasonal tire changeovers
• Competitive pricing and financing options

Our tire experts can help you find the perfect tires for your Chevrolet and your budget. We carry major brands including Goodyear, Michelin, BFGoodrich, Bridgestone, and more.

Absolutely! Our parts professionals are here to help you find exactly what you need:

• Provide your VIN number for precise part identification
• Describe what you need or the problem you're experiencing
• We'll look up the correct part number
• Get pricing and availability information
• Receive advice on installation if needed

Call us at (928) 757-4041 or stop by during parts hours for expert assistance.

Yes! Anderson Chevrolet Kingman welcomes trade-ins on all makes and models, regardless of condition. Trading in your vehicle can:

• Significantly reduce the price of your new or used vehicle
• Serve as a down payment, lowering your monthly payments
• Simplify the buying process - no need to sell privately
• Potentially provide tax benefits (in Arizona, you pay sales tax on the difference)
• Eliminate the hassle of advertising and showing your vehicle

We'll work with you to ensure you get a fair value for your trade-in vehicle.

Getting your vehicle appraised is easy at Anderson Chevrolet Kingman:

• Online Valuation: Use our online trade-in value tool for an instant estimate
• In-Person Appraisal: Visit our dealership for a thorough inspection and detailed appraisal
• KBB Instant Cash Offer: Get a Kelley Blue Book Instant Cash Offer online (good for 7 days)
• By Phone: Call our sales team at (928) 263-8637 to discuss your vehicle

For the most accurate appraisal, bring your vehicle to us for a physical inspection. Please bring your title, registration, and any service records you have.

Kelley Blue Book (KBB) Instant Cash Offer is a fast, easy way to get a firm offer for your vehicle. Here's how it works:

• Enter your vehicle information online at our website
• Answer questions about your vehicle's condition
• Receive a firm cash offer instantly from Kelley Blue Book
• The offer is good for 7 days
• Bring your vehicle to us to validate the condition
• Use it toward a vehicle purchase or receive payment
• No obligation to purchase a vehicle from us

This is one of the fastest and most transparent ways to sell your vehicle with confidence in its value.

Being "upside down" or having negative equity is a common situation. Anderson Chevrolet Kingman can help:

• Our finance team can work the negative equity into your new loan
• We'll explain all your options clearly and honestly
• Special manufacturer incentives may help offset negative equity
• We'll work to structure a deal that fits your budget
• Consider a vehicle with stronger equity position

Don't let negative equity stop you from exploring your options. Contact our sales team at (928) 263-8637 to discuss your situation confidentially.

Yes! You don't need to purchase a vehicle from us to sell us your car. Use our KBB Instant Cash Offer tool or bring your vehicle in for an appraisal. If we agree on a price, we'll purchase your vehicle even if you're not buying from us. This is a convenient alternative to selling your vehicle privately - no advertising, no strangers showing up at your home, and no haggling. We handle all the paperwork and can pay you immediately.

Several factors influence your vehicle's trade-in value:

• Mileage: Lower mileage typically means higher value
• Condition: Both mechanical condition and cosmetic appearance
• Service History: Well-maintained vehicles command higher prices
• Market Demand: Popular models in high demand are worth more
• Age: Newer vehicles generally have higher values
• Features: Desirable options and packages add value
• Accident History: Clean CARFAX reports are more valuable
• Title Status: Clean titles are worth more than salvage or rebuilt titles

Bringing service records and keeping your vehicle clean can help maximize your trade-in value.

OnStar is GM's in-vehicle safety, security, and connectivity service. Benefits include:

• Automatic Crash Response: Help can be on the way in seconds after a crash
• Emergency Services: Push a button to connect to an OnStar Advisor
• Roadside Assistance: Help with flat tires, lockouts, and more
• Stolen Vehicle Assistance: Work with police to help recover your vehicle
• Vehicle Diagnostics: Monthly reports and on-demand checks
• Remote Services: Lock, unlock, and start your vehicle from your phone
• Wi-Fi Hotspot: Connect up to 7 devices (data plan required)

Most new Chevrolet vehicles include a trial of OnStar services. Contact us to learn more about OnStar plans and pricing.

Chevrolet Infotainment 3 is the latest generation of Chevrolet's award-winning infotainment system, featuring:

• Intuitive touchscreen interface with improved graphics
• Wireless Apple CarPlay and Android Auto compatibility
• Voice recognition for hands-free control
• Customizable home screen with shortcuts
• Available navigation with real-time traffic
• SiriusXM satellite radio capability
• Bluetooth connectivity for phone and audio
• Available premium audio systems (Bose, etc.)

Visit us to experience Chevrolet Infotainment 3 during a test drive.

Chevrolet vehicles offer comprehensive safety features, with many standard across the lineup:

• Automatic Emergency Braking: Can help prevent or reduce crash severity
• Forward Collision Alert: Warns you of potential frontal crashes
• Lane Keep Assist with Lane Departure Warning: Helps keep you in your lane
• Following Distance Indicator: Shows time gap to vehicle ahead
• Rear Cross Traffic Alert: Warns of approaching cross traffic when backing up
• Blind Zone Steering Assist: Helps avoid collisions with vehicles in blind spots
• HD Rear Vision Camera: Clear view when backing up
• Teen Driver: Helps encourage safe driving habits
• Multiple Airbags: Front, side, and curtain airbags for protection

Specific features vary by model and trim level. Contact us to learn about safety features on specific vehicles.

Super Cruise is GM's advanced hands-free driver assistance technology, available on select Chevrolet models:

• Hands-free driving on compatible highways
• Uses camera, radar, GPS, and LiDAR map data
• Driver attention system monitors engagement
• Automatic lane changing capability
• Over 400,000 miles of compatible roads in North America
• Regular over-the-air updates to expand coverage

Super Cruise is currently available on select Silverado, Blazer, and other models. Ask about Super Cruise during your visit.

Chevrolet is committed to an all-electric future and currently offers:

• Silverado EV: Full-size electric pickup truck with impressive range and capability
• Equinox EV: Affordable electric SUV with versatile features
• Blazer EV: Sporty electric SUV with performance options

Electric vehicles offer benefits including:

• Lower operating costs (electricity vs. gasoline)
• Reduced maintenance needs
• Instant torque and smooth acceleration
• Federal and state tax incentives may apply
• Quiet, refined driving experience

Visit us to learn more about electric vehicles and available incentives.

The myChevrolet Mobile App connects you to your vehicle and provides convenient features:

• Remote Start: Start your vehicle from anywhere
• Remote Lock/Unlock: Secure your vehicle remotely
• Vehicle Status: Check fuel level, tire pressure, and more
• Send Destinations: Send addresses to your vehicle's navigation
• Service History: Track maintenance and service appointments
• Owner Resources: Access owner's manual and how-to videos
• Dealer Locator: Find nearby Chevrolet dealerships
• Roadside Assistance: Request help directly from the app

Download the myChevrolet app from the App Store or Google Play.

Every new Chevrolet comes with Chevrolet Complete Care, a comprehensive warranty package:

• 3-Year/36,000-Mile Bumper-to-Bumper Limited Warranty: Covers virtually everything
• 5-Year/60,000-Mile Powertrain Limited Warranty: Covers engine, transmission, and drivetrain
• 5-Year/60,000-Mile Roadside Assistance: 24/7 help when you need it
• 5-Year/60,000-Mile Courtesy Transportation: Loaner vehicles or reimbursement
• 6-Year/100,000-Mile Rust-Through Protection: Sheet metal corrosion coverage

Some components may have longer warranties. See your dealer for complete warranty details.

Yes! Chevrolet Protection Plans extend your warranty coverage beyond the factory warranty:

• Multiple coverage levels available
• Various term and mileage options
• Covers mechanical repairs and parts
• Transferable to future owners (increases resale value)
• Honored at any Chevrolet dealership nationwide
• Roadside assistance included
• Can be financed with your vehicle purchase
• Available for new and pre-owned vehicles

Ask our finance team about extended warranty options during your purchase process.

Getting warranty repairs is easy:

• Contact our service department at (928) 757-4041
• Describe the issue you're experiencing
• Schedule a service appointment
• Bring your vehicle along with proof of ownership
• Our technicians will diagnose and repair covered issues
• Most warranty repairs require no payment from you

Keep your service records as proof of required maintenance to maintain warranty coverage.

Chevrolet Roadside Assistance is available 24/7 to help when you need it most:

• Flat tire assistance
• Battery jump-start service
• Lockout service
• Fuel delivery
• Towing to nearest Chevrolet dealer
• Trip interruption benefits
• Available via phone or myChevrolet app

Roadside assistance is included for 5 years/60,000 miles on new Chevrolet vehicles. Call 1-800-CHEV-USA (1-800-243-8872) for assistance.

Regular maintenance is essential to keep your Chevrolet running smoothly and maintain warranty coverage. Typical maintenance includes:

• Oil Changes: Follow the oil life monitoring system
• Tire Rotations: Every 5,000-7,500 miles
• Multi-Point Inspections: With each service visit
• Air Filter Replacement: As needed based on driving conditions
• Brake Inspections: Regular checks for wear
• Fluid Services: Coolant, transmission, brake fluid as scheduled

Your vehicle's Owner's Manual contains the complete maintenance schedule. Our service advisors can help you stay on top of required maintenance.

To check if your vehicle has any open recalls:

• Visit the NHTSA website at nhtsa.gov/recalls and enter your VIN
• Contact our service department at (928) 757-4041 with your VIN
• Check your mail for recall notices sent to registered owners
• Use the myChevrolet app to view vehicle information

All recall repairs are performed at no cost to you. If your vehicle has an open recall, schedule a service appointment to have it completed.